Privacy Policy for https://www.24ambulancebd.com
Effective Date: June 2, 2025
1. Introduction
Welcome to https://www.24ambulancebd.com (referred to as “we,” “us,” or “our”). We are committed to protecting the privacy of our users (“you,” “your”) and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.24ambulancebd.com] (the “Site”) and use our ambulance services (the “Services”).
By using our Site and Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect several different types of information for various purposes to provide and improve our Services to you.
- a. Personal Identification Information (PII):
- When you request our Services or contact us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Full Name
- Phone Number
- Email Address
- Pick-up and Drop-off Locations
- National ID number (in specific cases, if required for medical or legal documentation)
- When you request our Services or contact us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- b. Health-Related Information:
- To provide effective ambulance and medical transport services, we may need to collect sensitive health-related information about the patient. This information will be collected with explicit consent where possible, or as necessary in emergency situations to protect the vital interests of the patient. This may include:
- Nature of the medical emergency or condition
- Basic medical history relevant to the transport
- Information provided by referring medical professionals
- To provide effective ambulance and medical transport services, we may need to collect sensitive health-related information about the patient. This information will be collected with explicit consent where possible, or as necessary in emergency situations to protect the vital interests of the patient. This may include:
- c. Usage Data:
- We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- d. Tracking & Cookies Data:
- We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
3. How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Ambulance Services.
- To dispatch ambulances efficiently to your location.
- To communicate with you regarding your service request, updates, or inquiries.
- To facilitate communication with hospitals, clinics, or other medical facilities as part of patient transfer and care.
- To improve our Site and Services (e.g., by monitoring usage patterns).
- To comply with legal and regulatory obligations in Bangladesh.
- For billing and administrative purposes.
- To protect the vital interests of our users or other natural persons.
4. How We Collect Information
- Directly from you: When you call us, fill out a contact form on our Site, or directly provide information to our personnel.
- Automatically: Through your use of our Site (e.g., cookies, analytics).
- From third parties: Such as hospitals or referring medical practitioners when arranging transport.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Our Personnel: To our dispatchers, ambulance crew (paramedics, drivers), and administrative staff who need the information to provide the Services.
- With Medical Facilities: With hospitals, clinics, or doctors involved in the patient’s care or transfer.
- Third-Party Service Providers: We may employ third-party companies and individuals to facilitate our Site (e.g., website hosting, analytics providers) or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or government request in Bangladesh.
- Protect and defend the rights or property of https://www.24ambulancebd.com.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
6. Data Security
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data (e.g., secure servers, access controls, encryption where appropriate). However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we aim to protect your Personal Data, we cannot guarantee its absolute security.
7. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws in Bangladesh), resolve disputes, and enforce our legal agreements and policies. Health-related data may be subject to specific retention periods as mandated by medical regulations.
8. Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws. Please note that certain data, especially health records, may be subject to specific legal requirements regarding access, correction, and erasure.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy (if you have a separate one, or expand this section).
10. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children’s Privacy
Our Services are available to individuals of all ages, including children, in need of medical transport. The collection of personal data from minors for the provision of our Services will be done with the consent of a parent or guardian, or as permitted by law in emergency situations. Our website is not intentionally designed to collect personal information from children under the age of 13 (or a different age as stipulated by Bangladeshi law) without parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data through the Site without your consent, please contact us.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: contact@24ambulancebd.com
- By phone number: +88017146-60771